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Our audit shows you exactly how you are printing and moving paper through your business today.
We’ll look at how your people are using printers, copiers, scanners and faxes in your business, where those machines are placed and the kinds of volumes they are doing.
We will look at service records, to see how well your current equipment is performing
and how well it is being managed. We’ll look at any special needs you have in regards
to electronic forms, document tracking or archiving.
As part of this process, we also consider any existing finance, service or maintenance arrangements you may have in place for your existing equipment, or any that you have purchased outright. We also look at how you purchase paper and toner and any other unique requirements you may have.
Our audit shows you exactly what your current costs are. In the next step we propose what we can do to save you money and improve efficiency- before we try to win your business.
 
Once we have completed our audit, we will come to you with a solution designed for your business. This will include a detailed analysis of your current print/copy/scan/fax costs and what costs and efficiency improvements can be achieved. It is designed to be flexible so as your business changes, so can your printing arrangements.
Our proposal will include recommendations on hardware- which devices should be kept and where improvements can be made by replacing them with new equipment. Where the audit has uncovered specific business requirements the proposal will detail how Upstream Solutions will be implemented to solve those business issues. We will also show you what service and support you will receive when you choose to partner with us and any associated finance arrangements.
Once you’re satisfied that we’ve proposed the right solution for you, the next step is for us to implement your plan.

Sample Floor Plan
 
Our goal is to ensure that your transition to becoming an Upstream customer is
as smooth as possible. You will be allocated a project manager who will lead the Upstream to deliver:
  • Scheduling of new device installation, removal and/or redeployment of old equipment
  • Integration and testing
  • Training
  • User, IT and Management Communications
As part of our set-up process, you will be invited to join our customer engagement
program “Mirrorwave.” “Mirrorwave” is one of the tools that we use for you to provide us
with feedback on how we are doing and this will form part of the review as outlined in the next step.
And of course your dedicated Account Manager will be available to you at any time.
 
To make sure that we are always on the same page, we will continually seek your feedback as well as provide you with ongoing visibility of your account.
As we mentioned, you will be invited to join our “Mirrorwave” program. Twice yearly, we ask our customers to rate their relationship with us and the positive and negative things that affect that rating. This provides us with the opportunity to identify areas for improvement as well as plan to do more of the things that we are doing well.
We also conduct Customer Account Reviews on a regular basis, so that you can be sure of the value you are getting from your relationship with Upstream. Machine utilisation, service performance and in some cases detailed monthly reports by department or cost centre are just some examples of the information that is made available to customers. Most importantly, these reviews ensure that we have an ongoing understanding of your evolving business needs so that we can respond as you need us to.

   
Process